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DAFTAR SEKARANG

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tue21jan3:44 amtue3:44 amCustomer Relationship Management (CRM) – Mengelola Hubungan Pelanggan

tue21jan4:11 amtue4:11 amMembangun Kepemimpinan Bagi Diri Sendiri (Self-Leadership)

Informasi Workshop

As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it.

With our Self-Leadership workshop, your participants will discover the specifics of how to be a better leader for themselves and for others. Your participants will be able to guide themselves in positives ways, which equals success!

SELF-LEADERSHIP OUTLINE:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: What Is Self-Leadership?

Sources
Before Action
During
After Action
Case Study
Module Two: Review Questions

Module Three: Motivators

Need for Autonomy
Self-Efficacy
External Factors
Internal Factors
Case Study
Module Three: Review Questions

Module Four: Behavior Focus (I)

Focusers and Reminders
Cues
Self-Observation
Goal Setting
Case Study
Module Four: Review Questions

Module Five: Behavior Focus (II)

Purpose
Reward
Punishment
Practice
Case Study
Module Five: Review Questions

Module Six: Natural Rewards

Definition
Competence
Purpose and Self-Control
Life Activities
Case Study
Module Six: Review Questions

Module Seven: Constructive Thinking

Positive Thinking
Self-Talk
Aware of Personal Beliefs and Assumptions
Opportunity Thinking
Case Study
Module Seven: Review Questions

Module Eight: Well-Being (I)

Emotional Intelligence
Stress Management
Optimism
Fun and Happiness
Case Study
Module Eight: Review Questions

Module Nine: Well-Being (II)

Fitness
Diet
Sleep
Personal Effectiveness
Case Study
Module Nine: Review Questions

Module Ten: Individuality

Personality
Locus of Control
Self-Monitor
Autonomy
Case Study
Module Ten: Review Questions

Module Eleven: Personal Application

Diversity
Personal Problems
Workplace Problems
Social Responsibility
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Time

21 January 2025 4:11 am – 4:11 am(GMT+07:00)

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tue21jan4:33 amtue4:33 amStrategi Berkolaborasi di Tempat Kerja (Collaboration Strategy)

tue21jan4:51 amtue4:51 amMenyelenggarakan Konferensi dan Kegiatan / Acara Perusahaan dengan Efektif

tue21jan7:29 amtue7:29 amMembuat Kampanye Google Adwords untuk Bisnis / Usaha Anda

tue21jan9:06 amtue9:06 amMenjadi Seorang Profesional yang Kreatif di Tempat Kerja

wed22jan3:46 amwed3:46 amPelatihan Call Center Lanjutan (Customer Service Training for Call Center Agents)

wed22jan4:52 amwed4:52 amMemahami Politik di Tempat Kerja dan Pemanfaatannya untuk Mencapai Tujuan

wed22jan5:33 amwed5:33 amDasar-dasar Pemasaran (Marketing Basics)

Informasi Workshop

Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Your participants will be given an introduction to marketing and its benefits. If you are not marketing your business you will not grow, and if you do not grow you will not succeed.

Marketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.

MARKETING BASICS OUTLINE:

Module One: Getting Started

Housekeeping Items
The Parking Lot
Workshop Objectives
Pre-Assignment
Action Plans

Module Two: What is Marketing?

What is a Market?
Marketing is Not Selling
Understanding Customer Needs
Defining Your Product or Service
Case Study
Module Two: Review Questions

Module Three: Common Marketing Types (I)

Direct Marketing
Active Marketing
Incoming Marketing
Outgoing Marketing
Case Study
Module Three: Review Questions

Module Four: Common Marketing Types (II)

Guerilla Marketing
B2B Marketing
B2C Marketing
Promotional Marketing
Case Study
Module Four: Review Questions

Module Five: The Marketing Mix

Product
Price
Promotion
Place
Case Study
Module Five: Review Questions

Module Six: Communicating the Right Way

The Marketing Pitch
Sell Value Not Price
Fun and Entertaining is Powerful
Choosing the Right Media
Case Study
Module Six: Review Questions

Module Seven: Customer Communications

Give Your Customers a Voice
It’s Not About You, It’s About Them
Every Interaction Counts
Answer Questions Honestly
Case Study
Module Seven: Review Questions

Module Eight: Marketing Goals

Brand Switching
Repeat Purchases
Brand Loyalty
Inform and Educate
Case Study
Module Eight: Review Questions

Module Nine: The Marketing Funnel

Awareness
Interest
Desire
Action
Case Study
Module Nine: Review Questions

Module Ten: Marketing Mistakes (I)

Not Taking Social Media Seriously
Not Having a USP
Cross Cultural and International Translations
Not Building a Relationship
Case Study
Module Ten: Review Questions

Module Eleven: Marketing Mistakes (II)

Not Having a Plan
Aiming at Everyone
Not Tracking Metrics
Not Listening to Your Customers
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Time

22 January 2025 5:33 am – 5:33 am(GMT+07:00)

Jadwal Lainnya

22February 5:33 am22March 5:33 am

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wed22jan6:52 amwed6:52 amBekerja Jarak Jauh (Telework and Telecommuting) Secara Efektif

Informasi Workshop

Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers.

Through Telework And Telecommuting your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Your participants will establish the additional skills needed to be successful in their work from home environment.

TELEWORK AND TELECOMMUTING OUTLINE:

Module One: Getting Started

Housekeeping Items
The Parking Lot
Workshop Objectives
Pre-Assignment
Action Plans and Evaluations

Module Two: Core Skills Required

Self-Management
Time Management
Organizing and Planning
Communication
Case Study
Module Two: Review Questions

Module Three: Self-Management (I)

Solving Problems on Your Own
Being and Staying Motivated
You Have More Freedom, Don”t Abuse It
You and Only You are Accountable
Case Study
Module Three: Review Questions

Module Four: Self-Management (II)

Recognize and Remove Bad Habits
Reflect on Mistakes, and Learn from Them
Establish Good Habits
Be Assertive With Yourself
Case Study
Module Four: Review Questions

Module Five: Time Management (I)

Build a Little Flexibility Into Your Schedule
Identify and Remove Time Wasters
Working with Time Zones
Using Free Time Wisely
Case Study
Module Five: Review Questions

Module Six: Time Management (II)

The Urgent/Important Matrix
Setting and Sticking to Deadlines
The Glass Jar: Rocks, Pebbles, Sand, and Water
Recognize When You are Procrastinating
Case Study
Module Six: Review Questions

Module Seven: Organization and Planning (I)

Plan for Additional Stress
When to Seek Help
Being Proactive, not Reactive
Establish Priorities and Attainable Goals
Case Study
Module Seven: Review Questions

Module Eight: Organization and Planning (II)

Setting up Your Home Office
Remove Unneeded or Distracting Items
When Technology Fails?
Develop a Normal Working Day
Case Study
Module Eight: Review Questions

Module Nine: Communication (I)

Stay in the Loop
Use the Correct Medium
Be Clear and To the Point
Virtual Communication Can Be Impersonal
Case Study
Module Nine: Review Questions

Module Ten: Communication (II)

Open and Frequent Communication
Share Your Information
Have a Collaborative Attitude
Setting Expectations with Family and Friends
Case Study
Module Ten: Review Questions

Module Eleven: Additional Challenges

Building Trust and Rapport
Feeling Isolated
Always in the Office
Lack of or Less Feedback
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Time

22 January 2025 6:52 am – 6:52 am(GMT+07:00)

Jadwal Lainnya

26February 6:52 am26March 6:52 am

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wed22jan6:56 amwed6:56 am10 Soft Skills Penting untuk Mendukung Sukses Karir dan Kehidupan Anda

Informasi Workshop

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop.

With our Ten Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career.

TEN SOFT SKILLS YOU NEED OUTLINE:

Module One: Getting Started

Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan

Module Two: What are Soft Skills?

Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module Two: Review Questions

Module Three: Soft Skill 1: Communication

Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Three: Review Questions

Module Four: Soft Skill 2: Teamwork

Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Four: Review Questions

Module Five: Soft Skill 3: Problem Solving

Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Five: Review Questions

Module Six: Soft Skill 4: Time Management

The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Six: Review Questions

Module Seven: Soft Skill 5 and 6: Attitude and Work Ethic

What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Seven: Review Questions

Module Eight: Soft Skill 7: Adaptability/Flexibility

Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You”re Worth Your Weight in Adaptability
Case Study
Module Eight: Review Questions

Module Nine: Soft Skill 8: Self-Confidence

Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Nine: Review Questions

Module Ten: Soft Skill 9: Ability to Learn From Criticism

Wow, You Mean I”m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don”t Hold Any Grudges
Case Study
Module Ten: Review Questions

Module Eleven: Soft Skill 10: Networking

Redefining Need
Identifying Others” Interests
Reaching Out
When to Back Off
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

Time

22 January 2025 6:56 am – 6:56 am(GMT+07:00)

Calendar GoogleCal

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