June 2024
Strategi Menghadapi dan Menangani Pelanggan Sulit (Difficult Customer)
wed19jun7:08 amwed7:08 amStrategi Menghadapi dan Menangani Pelanggan Sulit (Difficult Customer)
Informasi Workshop
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way
Informasi Workshop
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our workshop your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our Handling a Difficult Customer workshop your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.
HANDLING A DIFFICULT CUSTOMER OUTLINE:
Module One: Getting Started
Module Two: The Right Attitude Starts with You
Module Three: Internal Stress Management
Module Four: External Stress Management
Module Five: Transactional Analysis
Module Six: Why are Some Customers Difficult?
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Module Seven: Dealing with the Customer Over the Phone
Module Eight: Dealing with the Customer In Person
Module Nine: Sensitivity in Dealing with Customers
Module Ten: Scenarios of Dealing with a Difficult Customer
Module Eleven: Following up With a Customer Once You Have Addressed Their Complaint
Module Twelve: Wrapping Up
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Time
19 June 2024 7:08 am - 7:08 am(GMT+07:00)