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sun26jan7:39 amsun7:39 amPelatihan Staf Contact Center (Contact Center Training)
Informasi Workshop
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and
Informasi Workshop
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.
CONTACT CENTER TRAINING COURSE OUTLINE:
Module One: Getting Started
Module Two: It Starts at the Top
Module Three: Peer Training
Module Four: How to Build Rapport
Module Five: Learn to Listen
Module Six: Manners Matter – Etiquette & Customer Service (I)
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Module Seven: Manners Matter – Etiquette & Customer Service (II)
Module Eight: Handling Difficult Customers
Module Nine: Getting the Necessary Information
Module Ten: Performance Evaluations
Module Eleven: Training Doesn’t Stop
Module Twelve: Wrapping Up
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Time
26 January 2025 7:39 am – 7:39 am(GMT+07:00)
Jadwal Lainnya
sun26jan7:57 amsun7:57 amBerpikir Kreatif di Luar Kelaziman (Thinking Outside the Box)
Informasi Workshop
Creativity allows individuals to view every aspect on earth, explore new paths, as well as find new discoveries that help to advance our consistently thriving world of business. Without creativity,
Informasi Workshop
Creativity allows individuals to view every aspect on earth, explore new paths, as well as find new discoveries that help to advance our consistently thriving world of business. Without creativity, we would only see what is visible to the eye. To evolve as a business, it is critical to look beyond what is visible and consider new ideas. When creativity is incorporated into daily workplace practices there is a strong increase in the opportunities for growth, engagement, and productivity. Creativity and innovation will turn ideas and dreams into reality.
The course Creativity: Thinking Outside the Box, will provide you with informative tools and practical strategies that will help shape a creative workplace. Creativity plays a big role in building a positive work environment, one in which employees will feel confident in expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will happen.
CREATIVITY: THINKING OUTSIDE THE BOX OUTLINE:
Module One: Getting Started
Module Two: Breaking Down Creativity
Module Three: Creating Business Success
Module Four: The Creative Process
Module Five: Creativity vs. Innovation
Module Six: Fostering a Creative Workplace
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Module Seven: Brainstorming
Module Eight: The Creative Team
Module Nine: Creativity Myths
Module Ten: Recognizing Obstacles
Module Eleven: Finding Your Creative Mind
Module Twelve: Wrapping Up
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Time
26 January 2025 7:57 am – 7:57 am(GMT+07:00)
mon27jan5:44 ammon5:44 amTerampil dan Berani Mengambil Inisiatif di Tempat Kerja
Informasi Workshop
Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well
Informasi Workshop
Taking the initiative is a crucial step in moving forward in our professional and personal lives. By showing initiative, it reflects us in a positive light to others as well as builds our own self-esteem. If we want something to happen, we need to make it happen. That is what initiative is all about. Take opportunities and run with them. Do not let excuses cause you to miss out on amazing opportunities. See what you want, believe what you want, and make it happen.
With our Taking Initiative workshop, the class participants will learn what initiative is, how to take it on, the advantages of it, and when to know one’s place. By enrolling in this class, participants will be taking the first step in making something positive happen for them! Now that is initiative!
TAKING INITIATIVE OUTLINE:
Module One: Getting Started
Module Two: What is Initiative?
Module Three: Know Clients
Module Four: Recognize When You Can Step In
Module Five: Recognize When You Can Go Outside the Normal
Module Six: Weighing the Consequences
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Module Seven: Good or Bad
Module Eight: Confidence
Module Nine: Find Opportunities
Module Ten: Be Persistent
Module Eleven: Balance Initiative and Restraint
Module Twelve: Wrapping Up
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Time
27 January 2025 5:44 am – 5:44 am(GMT+07:00)
mon27jan7:54 ammon7:54 amMencegah dan Menangani Perundungan di Tempat Kerja (Workplace Bullying)
Informasi Workshop
Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work. The Workplace Bullying workshop will introduce you to your
Informasi Workshop
Training on preventing bullying in the workplace is crucial in creating a workplace that is inclusive and safe for all to work.
The Workplace Bullying workshop will introduce you to your company’s responsibility with regard to preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the business’ policy.
WORKPLACE BULLYING COURSE OUTLINE:
Module One: Getting Started
Module Two: What Is Workplace Bullying
Module Three: Why Does One Bully?
Module Four: Effects on Employees
Module Five: Effects on Company
Module Six: Company Policy
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Module Seven: Training
Module Eight: Company Responsibility
Module Nine: Being Bullied
Module Ten: Someone Else Being Bullied
Module Eleven: Company Address the Bully
Module Twelve: Wrapping Up
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Time
27 January 2025 7:54 am – 7:54 am(GMT+07:00)
Jadwal Lainnya
Informasi Workshop
For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part
Informasi Workshop
For most of us, teamwork is a part of everyday life. Whether it’s at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.
The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
TEAMWORK AND TEAM BUILDING OUTLINE:
Module One: Getting Started
Module Two: Defining Success
Module Three: Types of Teams
Module Four: The First Stage of Team Development – Forming
Module Five: The Second Stage of Team Development – Storming
Module Six: The Third Stage of Team Development – Norming
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Module Seven: The Fourth Stage of Team Development – Performing
Module Eight: Team Building Activities
Module Nine: Making the Most of Team Meetings
Module Ten: Solving Problems as a Team
Module Eleven: Encouraging Teamwork
Module Twelve: Wrapping Up
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Time
28 January 2025 6:45 am – 6:45 am(GMT+07:00)
tue28jan7:39 amtue7:39 amMengembangkan Ketangguhan Diri dan Sikap Saling Percaya
Informasi Workshop
Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build. By providing your employees with
Informasi Workshop
Ensuring that relationships are built on trust is important for every organization. Trust is not just something you say, it’s something you do and build. By providing your employees with the tools they need, it shows them that you are willing to invest in them and that you care about their well being.
With our Trust Building and Resiliency workshop your participants will be given the skills that will promote honesty and build trust throughout your organization. Having resilient employees is crucial in creating an environment that is a safe place for everyone to work. Remember you gain trust by giving trust!
TRUST BUILDING AND RESILIENCE DEVELOPMENT:
Module One: Getting Started
Module Two: Empower Staff
Module Three: Transparent Communication
Module Four: Keep Promises
Module Five: Personality Types
Module Six: Respect
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Module Seven: Stress Management
Module Eight: Develop Positive Relationships
Module Nine: Overcoming Adversities
Module Ten: Change Acceptance/Management
Module Eleven: Stay Motivated
Module Twelve: Wrapping Up
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Time
28 January 2025 7:39 am – 7:39 am(GMT+07:00)