April 2024
Layanan Dukungan dan Bantuan Pelanggan (Customer Support)
fri05apr6:28 amfri6:28 amLayanan Dukungan dan Bantuan Pelanggan (Customer Support)
Informasi Workshop
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,
Informasi Workshop
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smart phone apps. The customer experience begins long before the purchase is made.
With our Customer Support workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
CUSTOMER SUPPORT OUTLINE:
Module One: Getting Started
Module Two: What Is Customer Service?
Module Three: Challenges
Module Four: Email
Module Five: SMS
Module Six: Webchat
|
Module Seven: Multi-Channel Apps
Module Eight: Support Ticket Apps
Module Nine: Documentation
Module Ten: Feedback
Module Eleven: Be Proactive
Module Twelve: Wrapping Up
|
more
Time
5 April 2024 6:28 am - 6:28 am(GMT+07:00)