Mencegah dan Mengatasi Kekerasan di Tempat Kerja (Workplace Violence)

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What is Workplace harassment?

• How to Identify
• Costs to your business

Module Three: Identifying The Bully

• Abusive Workplace Behaviors
• Bullying and Personality Disorders
• Narcissism

Module Four: How to Handle Workplace Violence

• Types of Behavior
• Target the Behavior, Not the Person
• Implement an Action Plan

Module Five: Risk Assessment (I)

• Understanding Anger and Aggression
• Defusing & De-escalating Strategies
• Communication Skills
• Tactical Options

Module Six: Risk Assessment (II)

• Identifying the Hazard
• Assessing the Risk
• Controlling the Risk
• Evaluating & Review

• What Is Not Considered Bullying
• Steps to take

Module Eight: Checklist for Employers

• 4 Step Process
• Addressing all Employees
• Code of Ethics
• Policy and Procedures

Module Nine: Interview Process

• Identify a Bully in the Interview Process
• Warning Signs
• Role Play
• Case Study

Module Ten: Investigation Process

• Advising your Supervisor
• Lodging the Complaint
• Initial Response
• The Investigation
• The Findings
• Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

• Scope
• Philosophy
• Principles
• Intent
• Options
• Informal Complaint Process
• Formal Investigation process

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations