Mendengarkan dan Menyimak Secara Aktif (Active Listening)

Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.

Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.

Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.

This comprehensive, customizable courseware includes everything that you need to start providing training. Materials include an instructor’s guide, student manual, PowerPoint presentation, course outline, and more!