July 2024
This is a repeating event- Workshop/Training 2 / 135 July 2024 7:39 am25 August 2024 7:39 am
Pelatihan Staf Contact Center (Contact Center Training)
sun28jul7:39 amsun7:39 amPelatihan Staf Contact Center (Contact Center Training)
Informasi Workshop
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and
Informasi Workshop
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.
With our Contact Center Training workshop your participants will gain the knowledge to provide a great customer experience. They will develop skills on how to deal with difficult costumers, build rapport, and great listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.
CONTACT CENTER TRAINING COURSE OUTLINE:
Module One: Getting Started
Module Two: It Starts at the Top
Module Three: Peer Training
Module Four: How to Build Rapport
Module Five: Learn to Listen
Module Six: Manners Matter – Etiquette & Customer Service (I)
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Module Seven: Manners Matter – Etiquette & Customer Service (II)
Module Eight: Handling Difficult Customers
Module Nine: Getting the Necessary Information
Module Ten: Performance Evaluations
Module Eleven: Training Doesn’t Stop
Module Twelve: Wrapping Up
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Time
28 July 2024 7:39 am - 7:39 am(GMT+07:00)